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Privacy Policy

Encourage Group is committed to protecting your privacy and handling personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We may collect personal information that is reasonably necessary to provide our services, including:
 

  • Names, contact details, and demographic information

  • Information about participants, parents, carers, and guardians

  • Health and developmental information relevant to therapy and support

  • NDIS information, including plan details and funding arrangements

  • Assessment results, therapy notes, reports, and behaviour support plans

  • Communication records, including emails and phone calls
     

Sensitive information, such as health information, is only collected with consent or where required by law.

How We Collect Information

We collect information directly from you when you:

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  • Contact us or submit an enquiry or expression of interest

  • Participate in assessments, therapy, or behaviour support services

  • Provide information via forms, emails, phone calls, or meetings
     

In some cases, we may also collect information from third parties, such as schools, healthcare professionals, or the NDIS, where consent has been provided.

How We Use Your Information

We use personal information to:
 

  • Deliver ABA therapy and Positive Behaviour Support services

  • Conduct assessments and develop individualised support plans

  • Communicate with participants, families, carers, and professionals

  • Meet our legal, funding, and reporting obligations

  • Improve our services and internal processes
     

We only use personal information for the purpose it was collected, or for a related purpose you would reasonably expect.

Disclosure of Information

We may share personal information with:
 

  • Parents, carers, or guardians

  • Schools, educators, and support staff (with consent)

  • Healthcare professionals involved in your care

  • The NDIS, plan managers, or funding bodies

  • Regulatory or government authorities where required by law
     

We do not sell or rent personal information to third parties.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic and/or paper-based systems, with access limited to authorised staff.

Access and Correction

You have the right to request access to the personal information we hold about you or your child, and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us here. 

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