Shipping & Returns Policy

We want your shopping experience with Encourage Group to be smooth, simple and reliable. Below you’ll find everything you need to know about our shipping and returns process.

​

Shipping Information

All orders are shipped from New South Wales, Australia via Australia Post.

​

Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel’s journey.

​

Shipping Options

Standard Shipping

• $10 flat rate Australia wide

• Estimated delivery time: 3–7 business days

​

Express Shipping

• $15 flat rate Australia wide

• Estimated delivery time: 1–3 business days

​

Delivery timeframes are estimates provided by Australia Post and may vary depending on your location.

​

Order Processing

Orders are typically processed within 1–2 business days.

​

Orders placed on weekends or public holidays will be processed on the next business day.

​

During busy periods, promotions, or product launches, dispatch times may be slightly longer.

​

Shipping Locations

At this time, Encourage Group ships Australia wide only.

​

If you are located outside Australia and would like to place an order, please contact us here and we will do our best to assist.

​

Lost or Delayed Parcels

Once your order has been dispatched, delivery is handled by Australia Post.

If your parcel is delayed or appears lost in transit, please contact us and we will help lodge an investigation with Australia Post.

​

Returns

We want you to be happy with your purchase. If something isn’t right, please contact us within 7 days of receiving your order.

​

Change of Mind

We accept returns for change of mind provided that:

• The item is unused and in original condition

• The item is returned in its original packaging

• The return is requested within 14 days of delivery

 

Customers are responsible for return shipping costs for change of mind returns.

​

Once the item is received and inspected, we will issue a store credit or exchange.

​

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order with photos of the issue.

​

We will organise a replacement, repair, or refund in accordance with Australian Consumer Law.

​

How to Request a Return

To request a return, please contact us here and include:

• Your order number

• Your full name

• A brief description of the issue (if applicable)

• Photos if the item is faulty or damaged

Our team will respond with the next steps.